Customer Service Executive
Paul Neo Heng Pooh
Client Life Cycle Management Specialist
Tangible Outcome:
Found a job
I had an interview for a bank but failed to be shortlisted for the second round because I lacked confidence and persuasiveness. This motivated me to take three courses: Critical Thinking, Effective Presentation Skills, and Effective People Management. Determined to reenter the banking industry, I successfully passed both the first and second interviews by demonstrating increased confidence and convincing the hiring manager that I was well-suited for the role. With my enhanced soft skills, I secured a position as an Assistant Relationship Manager at a prestigious private bank.
Courses Completed
WSQ Effective People Management
Duration: 2 Day Course
Course details at MySkillsFuture.gov.sg >>
Course details at FirstCom Academy >>
WSQ Effective Presentation Skills
Duration: 2 Day Course
Course details at MySkillsFuture.gov.sg >>
Course details at FirstCom Academy >>
WSQ Critical Thinking Skills for Effective Decision-Making
Duration: 2 Day Course
Course details at MySkillsFuture.gov.sg >>
Course details at FirstCom Academy >>