I work in Customer Service, where emailing clients and vendors is a significant part of my responsibilities. Initially, my boss pointed out that my emails lacked professionalism, leading to misunderstandings. This made me feel insecure, especially seeing my colleagues handle emails more effectively. Determined to improve, I enrolled in the Innovative Communication Methods using ChatGPT course to enhance my email writing skills. Applying what I learned, my emails have become more professional, ensuring clear communication with clients without any breakdowns. My boss noticed this positive change and complimented how it reflects well on the company.