I work as an Administrator in the healthcare industry. A major challenge I encountered was composing professional emails to doctors and medical secretaries, crucial for accurate patient communication. To enhance my skills, I enrolled in the "Innovative Communication Methods using ChatGPT" course, focusing on crafting polite and tactful emails. This significantly improved my efficiency and confidence in email correspondence. Recognising my progress, my boss promoted me with a pay raise just four months after completing the course.