As a Sales and Marketing Manager, I oversee sales operations, and one of our major challenges has been the increasing operational costs in Singapore, resulting in annual customer and revenue losses. I also struggled with chasing payments from clients due to communication difficulties. To stay competitive and enhance my skills, I enrolled in the 'Innovative Communication Methods using ChatGPT' course to improve sales communication. After completing the course, I could address customer concerns more effectively, leading to improved relationships and boosted confidence. This enhancement in communication skills significantly elevated sales performance and customer satisfaction levels.