As Head of Operations in a new company, I initially faced resistance when introducing efficiency improvements. To navigate this challenge, I enrolled in the 'Effective People Management' course. Learning to tailor my approach and support staff with their challenges proved effective. This approach boosted staff receptiveness, enhancing productivity, resource utilisation, and interdepartmental collaboration. I achieved full marks in a recent appraisal and received a slight pay increase within 6 months. My efforts were appreciated by my boss and fellow department heads, who noted smoother workflows.